This Privacy Notice describes the information Water Damage Restoration Atlanta ("Water Damage Restoration Atlanta," "we," "our," or "us") collects, how we use this information, with whom we share it, and the choices you have in connection with this. This Privacy Notice applies to Water Damage Restoration Atlanta–owned websites (the "Website"), and any other electronic or digital products or services we make available that link to this Notice (collectively, the "Services").
By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you have questions, you can reach us at (678) 721-8011 or privacy@waterdamagerestorationatlanta.com.
1. Information Collection and Use
Through your use of the Services, we will collect personal information — information that identifies you or relates to you as an identifiable individual. We collect personal information both directly and automatically as outlined below.
Information Collected Directly From You
When you engage with certain Services, we will collect your personal information. Except as otherwise indicated, we collect this information because it is necessary to carry out the action you've requested. If you do not provide us with your personal information, we would be unable to fulfill that request. Specifically, we collect personal information when you:
Complete the Request Form on Our Website
When you complete the contact or request form on our Website, we collect your personal identifiers (name, email address, telephone number, physical address), the nature of your water damage situation, and any other information you choose to include. We use this information to communicate with you regarding your request and connect you with relevant local contractors in Atlanta who can assist with your restoration needs.
If you consent to receive promotional text messages to your cellular number, we will use that number to send you automated promotional text messages. Message and data rates may apply. Reply "STOP" to any promotional text to opt out, or "HELP" for assistance. Consent to receive promotional texts is not a condition of any purchase or service.
If you provide your postal address, you may receive periodic mailings from us or other reputable companies.
Contact Us Directly
When you contact us through the Services, we collect your personal identifiers (name, email address, telephone number) and any other information you choose to include in your correspondence. We use this information to respond to your questions, troubleshoot issues, and address any concerns you may have.
Subscribe to Marketing Emails
If you subscribe to our marketing emails, we collect your email address to send you information we believe may be of interest to you. You can unsubscribe at any time by clicking the "unsubscribe" link in any email. Please note that we will continue to send you service-related notifications as necessary. Our email communications may use tracking technologies (such as open and click tracking) to better understand recipient behavior and improve our communications. You can disable image-based tracking in your email client's display settings.
Participate in a Survey, Promotion, or Contest
If applicable, when you participate in a survey, promotion, or contest, we collect your personal identifiers (name, address, telephone number, and email address). We use this information to administer the promotion, analyze feedback, and — unless you opt out — send you relevant marketing communications. You may unsubscribe at any time via the link at the bottom of each email.
Water Damage Restoration Atlanta may also use the personal information described in this section to comply with applicable law, to efficiently maintain our business, and for other limited circumstances as described in the How We Share Your Information section below.
2. Information Collected Automatically
In addition to information you provide directly, we also collect information automatically via cookies and other tracking technologies as you use the Services. This may include: IP address, device type and model, unique device identifiers, browser type, time zone settings, general geographic location (country or city level), keystrokes, mouse movements, and your interactions with the Services.
Types of Cookies We Use
Usage Information
We use essential, performance, and analytics cookies to collect information about how you interact with our Services — what you access, what you click on, frequency of access, and time spent. We use this to track you within the Services, enhance user experience, conduct analytics, prevent fraud, and diagnose errors.
Device Information
We use cookies to collect information about the device you use to access the Services, such as hardware model, operating system, and device preferences — for the same purposes listed above.
Location Information
We use cookies to collect approximate location information (typically derived from your IP address) to improve your experience and the relevance of contractor connections we offer.
Third-Party Tracking Technologies
The following third-party tracking technologies may be present on our Services:
- Google Analytics: Used to conduct analytics on Service usage. Google may set or read cookies in your browser. We do not combine Google Analytics data with personally identifiable information. You may opt out using the Google Analytics Opt-Out Browser Add-On.
- Google Ads & Google Ad Pixel: Used to deliver relevant advertisements and track conversions from ad campaigns. You may opt out through Google's Ad Settings.
- Facebook Pixel: Used to measure ad effectiveness and serve you relevant ads on social media. You may opt out through your Facebook Ad Settings or through the Digital Advertising Alliance.
- Google Tag Manager: A tag management system used to organize and control third-party tracking tags on our Website.
- ActiveProspect TrustedForm: Used to independently document user consent to be contacted. Collects page URL, mouse movements, contact information, IP address, time on page, and browser HTTP headers. See ActiveProspect's Privacy Policy.
- Jornaya: Used to verify the origin and history of consent to be contacted. Uses a persistent cookie to identify your browser and connect it to a lead identifier. See Jornaya's Privacy Policy for details.
- TUNE: Used for performance marketing tracking, including pixel and server-side postback tracking to measure marketing campaign effectiveness.
To disable cookies broadly, you can configure your browser to refuse cookies or alert you when a cookie is being set. Note that disabling cookies may impact the functionality of certain features on our Website.
3. How We Share Your Personal Information
Water Damage Restoration Atlanta may share personal information within our corporate family, with service providers, and with other third parties as set forth below. We also share non-personally identifiable, aggregated, and/or public information with third parties.
With Service Providers
We share your information with service providers that assist us in operating the Services — including IT support, marketing providers, software providers, telephony providers, communications providers, and cloud hosting providers.
With Contractors and Partners
We share lead information with local water damage restoration contractors and partners so they may contact you regarding the services they provide. This is the core function of our referral service — connecting you with professionals who can help with your restoration needs.
Within Our Corporate Family
Where necessary, we share your information within our corporate family for legitimate business purposes and to the extent permitted by law.
In a Corporate Reorganization
In the event of a merger, acquisition, sale, or other business reorganization, your personal information may be shared with the relevant parties to facilitate the transaction.
For Legal Purposes
We will share your information where legally required — in response to court orders, law enforcement requests, legal process, or to protect our rights, property, or safety, and those of others.
With Your Consent
Apart from the above, we may request your permission to share your information for a specific purpose. You may revoke this consent at any time.
Sharing in the Last Twelve (12) Months
For a Business Purpose
In the preceding twelve months, Water Damage Restoration Atlanta has shared:
- Personal identifiers, internet activity, and customer records information with service providers (software, telephony, hosting, communications, and web development providers).
- Internet activity information with IT support providers to detect security incidents and address website errors.
- Internet activity and location data with analytics providers to maintain and improve our Services.
For a Sale
Water Damage Restoration Atlanta uses analytics, marketing, consent tracking, and email marketing cookies. These technologies collect your internet activity and share it with third-party providers (e.g., Google, Facebook, ActiveProspect). This use may be considered a "sale" under the California Consumer Privacy Act (CCPA). To opt out, see the Your Information Choices section.
We may share your personal identifiers (name, email, phone, address) and service type with our partners and affiliates so they may send you relevant marketing communications. California residents may opt out as described in the California Residents section.
4. California Residents (CCPA)
The California Consumer Privacy Act (CCPA) provides California residents with specific rights regarding their personal information.
Your CCPA Rights
- Right to Access: You may request details about what personal information we have collected, used, disclosed, and sold about you in the preceding twelve months. You may submit such a request twice per twelve-month period.
- Right to Deletion: You may request that we delete personal information we have collected from or about you, subject to certain exceptions.
- Right to Opt Out: You have the right to opt out of the sale of your personal information. Water Damage Restoration Atlanta does not knowingly sell personal information of individuals under the age of 16.
- Right to Non-Discrimination: You have the right to not receive discriminatory treatment for exercising any of the above rights.
How to Submit a Request
To exercise your rights to access or deletion, contact us at:
- Email: privacy@waterdamagerestorationatlanta.com
- Phone: (678) 721-8011
When submitting a request, please provide sufficient information to verify your identity and describe your request in enough detail for us to properly evaluate and respond. If we are unable to verify your identity based on the information provided, we may request additional information.
You may also authorize an agent registered with the California Secretary of State to make requests on your behalf, provided they supply written authorization from you.
Categories of Personal Information — Summary Table
| Categories We Collect | Purpose | Shared With (Business Purpose) | Sold To |
|---|---|---|---|
Automatically Collected:
|
Provide and improve our Services; analytics; advertising | Hosting providers; analytics firms; IT support | Not sold unless you expressly consent |
Expressly Provided by You:
|
Communicate with you; validate information; process referrals; follow up on requests | Software, telephony, and database service providers | Third-party contractors, service partners, and marketing firms |
Sources of Information
- You: Information you provide when filling out forms, calling us, or browsing our Website.
- Your Device(s): Information collected from the computers, phones, and other web-connected devices you use to access our Services.
5. Nevada Residents
If you are a consumer in Nevada, you may request to review the personal information we maintain about you, request changes to that information, or opt out of the current or future sale of your personal information. To submit such a request, contact us at privacy@waterdamagerestorationatlanta.com. Please include "Request Under Nevada Law" in the subject line.
6. Your Information Choices
All users of our Services have the following options:
Marketing Emails
You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any email we send. Note that we will continue to send you service-related communications as necessary.
Email Tracking
You can disable email open/click tracking by blocking automatic loading of images in your email client settings.
Marketing Text Messages
You may opt out of marketing text messages at any time by replying "STOP" or "Opt-out" to any text we send.
Google Analytics
You can prevent your data from being used by Google Analytics by downloading the Google Analytics Opt-Out Browser Add-on.
Cookies & Browser-Based Tracking
Session cookies expire when you close your browser. Persistent cookies can be removed through your browser's settings. To learn how to manage cookies in your specific browser, visit aboutcookies.org. Note that disabling cookies may impair certain features of our Website.
If you opt out, we will place an "opt-out cookie" on your device. This cookie is browser- and device-specific and will only persist until cookies are cleared.
Online Advertising
To opt out of interest-based advertising from participating companies, visit the Network Advertising Initiative or the Digital Advertising Alliance. Opt-outs are browser- and device-specific.
7. Do Not Track
We do not currently support Do Not Track (DNT) signals. Do Not Track is a browser preference that signals to websites and applications that you do not wish to be tracked.
8. Information Security
We implement and maintain reasonable security measures — including access controls and encryption — to protect the personal information we collect and maintain. However, no security measure or method of data transmission over the Internet is 100% secure. We cannot guarantee the absolute security of the information we have collected from you.
9. Age Restriction
Our Services are intended for individuals 18 years of age and older. If we learn that we have collected or received personal information from anyone under the age of 18, we will delete that information promptly. If you believe we may have information from or about a minor under 18, please contact us at privacy@waterdamagerestorationatlanta.com.
10. Changes to This Privacy Notice
We may update this Privacy Notice from time to time. We will post changes to this page and indicate the effective date of the updates. We encourage you to review this Notice periodically. If we make material changes that affect your privacy rights, we will provide a prominent notice on our Services and obtain your consent where required by law.
11. Contact Us
If you have questions about this Privacy Notice or wish to exercise any of your rights, please contact us:
Water Damage Restoration Atlanta
Atlanta, GA
Phone: (678) 721-8011
Email: privacy@waterdamagerestorationatlanta.com
Business Hours: Monday–Sunday, 8am–8pm